Support
We're here to help. Submit a support ticket or find answers to common questions below.
Submit a Support Ticket
In-App Support
You can also reach our support team directly from within the app.
Available in Settings → Help & SupportResponse Time
We aim to respond within 24 hours.
Mon – Fri, 9am – 6pm ESTFrequently Asked Questions
How do I cancel my subscription?
You can cancel your subscription at any time through your Apple App Store or Google Play Store account settings. Go to Settings → Subscriptions → Malesync → Cancel. Your access will continue until the end of your current billing period.
How does the free trial work?
The Yearly plan ($59.99/year) includes a 3-day free trial with full access to all features. Your App Store or Google Play account is set up for payment, but you are not charged during the trial. If you cancel before the trial ends, you won't be charged. The Monthly ($14.99/month) and Lifetime ($199.99) plans do not include a free trial.
Can I get a refund?
Refunds are processed through Apple or Google depending on your platform. Visit the App Store or Google Play Store to request a refund according to their respective policies.
How do I delete my account and data?
You can request account deletion through the support form above. We will permanently delete your account and all associated data within 30 days of your request.
Is my meditation data private?
Yes. Your meditation history and personal data are encrypted and never shared with third parties. See our Privacy Policy for full details.
What devices are supported?
Malesync is available on iOS (iPhone and iPad) and Android devices. We recommend the latest OS version for the best experience.